The health benefits advocacy concept is a direct response to the fast changing, and generally confusing, managed care environment. Our employee advocacy resource partner complements and supports our clients’ human resources departments an experienced staff of advocates are ready to provide confidential support in negotiating the healthcare issues.

The advocates role includes the following services:

  • Work on behalf of the employees in dealings with health plans and providers’ offices
  • Troubleshoot claims, eligibility, and problems with provider networks to ensure timely delivery of care
  • Coordinate and interface with multiple parties, including health plans, hospitals, medical groups, provider offices, and collection agencies to resolve billing disputes
  • Educate employees about their benefit plans and the appropriate way to access them
  • Coach employees on effective doctor-patient interactions effecting worthwhile office visits
  • Provide employees with supportive information and various healthcare conditions.